Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via one of our trusted transport companies, this does alter quite often pending on costs and service. Our deliveries are put on a 48 hour service to keep transport costs to a minimum, if you require a quicker delivery we can offer this but it will have an additional delivery charge unfortunately.

Shipping is free on orders over £30.00 and packaging is done free of charge too, if you spend less than the £30.00 then shipping will be charged at £4.00 which basically covers a proportion of the delivery / packaging costs, we keep our product costs really cheap to make sure you get the best value for your money which is why theres a small charge for shipping on orders less than £30.00. - We also offer a collection service for anyone living in and around the Wakefield area (WF Post code) simply select the collect good tab at checkout. 

Boxes are amply sized and your items are well-protected.

Returns: 

We accept returns as long as the goods are in perfect resalable condition, we need to re sell the goods so it's only fair they are returned in the same condition in which they left, we do say, if you are not completely satisfied with any part of your purchase then please send it back for a full refund, we do on occasion have the odd problem (we are human) but we do try and rectify these as soon as possible, ultimately we want you to be happy with your purchase and tell all your friends which in turn helps us grow our business, if you are not then please let us know so we can try to make this much better going forward, after all, if we don't know there's a problem we cannot fix it. Please email : info@tranquilhome.co.uk if we need to be aware of anything.